Friday, August 15, 2008

What Happened at Netflix?


Something happened at all of Netflixes shipping centers?
We’re happy to report that all of our shipping centers resumed normal operations on Friday (after 3 days of issues). If you should have been shipped a disc Tuesday, Wednesday or Thursday, with rare exception it shipped Friday.

We apologize for any inconvenience this has caused. To all of you whose shipments have been delayed, we’ll be automatically applying a 15% credit to your next billing statement. Or, if you are new to Netflix and your first shipments have been delayed, we recognize that this is not a good way to begin your Netflix membership and we’ll automatically extend your free trial by a week.

Again, we apologize for the delay and thank you for your understanding.
The Netflix Team
--From an unlinkable message after member sign in

Was it a database upgrade? Or was it malicious? Netflix has been such a technologically-savvy company, it's hard to believe they had a database snafu.


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